At GER Detect USA, we stand behind the quality and performance of our products. All devices sold by GER Detect USA are covered by a 2-Year Limited Warranty to ensure customer confidence and long-term satisfaction.
Warranty Coverage
Duration: 2 Years
Start Date: The warranty period begins on the date the customer receives the product (delivery confirmation date).
Coverage Applies To: Manufacturing defects in materials and workmanship under normal use.
During the warranty period, GER Detect USA will repair or replace defective parts or the device itself at our discretion, subject to the terms below.
What Is Covered
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Electronic component failures due to manufacturing defects
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Hardware malfunctions not caused by misuse or external damage
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Internal technical faults under normal operating conditions
What Is Not Covered
- This warranty does not cover:
- Physical damage, drops, cracks, or impact damage
- Water or liquid damage
- Unauthorized repairs or modifications
- Improper use, misuse, or negligence
- Damage caused by accidents, fire, or natural disasters
- Normal wear and tear (cosmetic scratches, fading, etc.)
- Accessories such as batteries, cables, or carrying cases unless defective upon arrival
Warranty Claim Process
To request warranty service, please contact our support team with the following information:
- Order number or proof of purchase
- Product serial number
- Description of the issue
- Photos or videos (if applicable)
Our team will review the claim and provide instructions for repair or replacement if the issue falls within warranty coverage.
Shipping & Service
Customers may be responsible for shipping costs related to sending the product for inspection or repair unless otherwise agreed.
GER Detect USA will cover return shipping for approved warranty repairs within the United States.
Important Notes
- Warranty applies only to products purchased directly from GER Detect USA.
- The warranty is non-transferable and applies only to the original purchaser.
- Repair or replacement does not extend the original warranty period.
Contact Us
For warranty support or questions, please contact our customer service team through our website or official communication channels. We are committed to providing timely and professional assistance.
GER Detect USA – Reliable Technology. Trusted Support.
